Privacy & Security

Our Policies

At Free Range Tours, we understand that how we collect, use, disclose and protect your information is important to you.

This Privacy Policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.

The Data We Collect

Depending on the circumstances, in the course of providing a service to you, Free Range Tours may collect and hold personal information such as:

  • your name, date of birth, gender, postal address, telephone number, email address, medical information and travel insurance details (where applicable);
  • details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries

If you visit our website or use our mobile applications, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.
When you are travelling with us, we may take video and images of you that could be used in brochures, in our advertising, and on our website. Free Range Tours will not use such images (such as photograph, videotape, film or pictorial representation or recorded voice) without your express consent in writing.

How We Collect the Data

You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media or any other engagement we or our business partners have with you.

We may also receive the information from a third party, for example:

  • from people making travel bookings on your behalf;
  • from market research and data companies contracted by us to obtain information so that we may improve and market our products and services

We will update your information whenever we can to keep it current, accurate and complete.
You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.

How the Data is Used?

We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.

We may collect, hold, use and disclose your information for the following purposes:

  • administering services we are providing to you such as arranging your tour booking
  • manage our relationship with you, including updates about your tour booking and handling complaints
  • to contact you in the event of an emergency
  • combining information collected from you at different times for the purpose of audit, research and analysis to provide a better customer experience, including customising online content for you
  • to identify and tell you about services we think you may be interested in, including sending email newsletters or sending printed materials to your postal address
  • to make improvements to our site and make it easier to find the information you are looking for
  • for identification of fraud or error or for regulatory reporting and compliance

When you provide your email address to Free Range Tour to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up enquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.

We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or as otherwise required by law. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.

We will not disclose your personal information otherwise than as described in this Privacy Policy without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws.

Personal Information Disclosed to Third Parties

We may disclose your personal information as follows:

  • We may disclose your personal information to our employees, contractors or third party service providers located in Canada or overseas for the purposes of the operation of our website or our business, fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to airlines, tour companies, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
  • We may share aggregated non-personal information with third parties, such as our travel industry partners to analyse trends and further improve our service to you.
  • We may share information with third parties in limited circumstances without your consent where we reasonably believe the disclosure is necessary to lessen or prevent a threat to life, health or safety, or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), where disclosure is authorised or required by law or disclosure is otherwise permitted by applicable privacy laws